Refund and Returns Policy

Effective Date: January 2, 2025

At ElectraNariTech, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a comprehensive Refund and Returns Policy to ensure your shopping experience is as smooth as possible. Please read the following terms and conditions carefully.

1. General Return Policy

We accept returns of unused, undamaged items within 30 days from the date of purchase. All returned items must be in their original packaging, with all tags, labels, and accessories included. Returns of products that have been opened, used, or damaged will not be accepted.

  • Non-returnable Items: Certain products may not be eligible for return, including:
    • Digital products or downloadable content
    • Items marked as final sale
    • Personalized or custom-made items

2. How to Initiate a Return

To initiate a return, please contact our customer support team at info@electranaritech.com. You will be provided with a return authorization number and detailed instructions on how to return your product. Please do not send back items without receiving authorization, as this may delay your return process.

3. Return Shipping Costs

  • Domestic Returns: If you are returning an item due to a defect or mistake on our part, we will cover the cost of return shipping. If you are returning an item for any other reason, you are responsible for the return shipping costs.
  • International Returns: International customers are responsible for all return shipping fees, including any customs duties or taxes.

We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

  • Partial Refunds: We may issue a partial refund for items that are returned in a used or damaged condition.

5. Exchanges

If you would like to exchange an item, we recommend processing a return and placing a new order for the desired product. We do not handle direct exchanges, as inventory may change during the return process.

6. Defective or Damaged Products

If your product arrives damaged or defective, please contact us immediately at info@electranaritech.com. We will arrange for a replacement or refund at no additional cost to you. Please include photos of the damage when contacting us to expedite the process.

7. Cancellations

If you wish to cancel your order before it ships, please contact us immediately. We will make every effort to accommodate your request. However, if your order has already been processed and shipped, we cannot guarantee cancellation. In that case, you may need to follow the standard return procedure once the item is delivered.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check your bank or credit card statement. If the refund has not appeared, contact us at info@electranaritech.com for assistance.

9. Customer Support

If you have any questions regarding our return process or need assistance, please contact our customer service team: